Skiing Off Piste
April 1 - Retail Week carries the following
"Staff often don't realise that technology matters," says Ruth Ziman, manager at consultancy Kurt Salmon Associates. "That's where change management comes in. Planning systems are often not used and staff revert to using Excel and re-key all the information into the expensive planning system afterwards - we call this skiing off piste. A good management team with poor tools will do the job better."
I have actually seen exactly this happening in "a major retailer".
Isn't it scary how a company can pay over a million pounds for a system and then not use it.
But skiing off piste? isn't that what the experts do?
I think I would call that reverting to the nursery slopes, or skiing on planks.
"Staff often don't realise that technology matters," says Ruth Ziman, manager at consultancy Kurt Salmon Associates. "That's where change management comes in. Planning systems are often not used and staff revert to using Excel and re-key all the information into the expensive planning system afterwards - we call this skiing off piste. A good management team with poor tools will do the job better."
I have actually seen exactly this happening in "a major retailer".
Isn't it scary how a company can pay over a million pounds for a system and then not use it.
But skiing off piste? isn't that what the experts do?
I think I would call that reverting to the nursery slopes, or skiing on planks.
posted by John Hobson at 1:30 am
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